NRF RISE Up (National Retail Federation)
About This Exam
NRF RISE Up credentials are nationally recognized workforce certifications for customer service, retail, and business roles. Issued by the National Retail Federation Foundation — the largest retail trade association in the world. Recognized by major employers including Walmart, Target, Macy's, and thousands of small businesses.
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Retail Industry Fundamentals
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Entry-level credential covering the basics of working in retail — store operations, customer interaction, product handling, and workplace safety. Designed for first-time job seekers and career changers entering retail or service industries.
Customer Service & Sales
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Covers professional customer service skills, sales techniques, handling complaints, building customer loyalty, and meeting sales goals. Validates readiness for customer-facing roles across retail, hospitality, and service industries.
Business of Retail: Operations & Profit
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Covers retail business operations — inventory management, merchandising, loss prevention, financial basics, and store performance metrics. Designed for candidates moving into supervisory or management roles.
How It Works
All exams are proctored. Most are administered in-person at our Indianapolis testing center.
In-Person (Required)
Proctored at our Indianapolis testing center. Appointment required — no walk-ins. Arrive 15 minutes early with valid government-issued photo ID.
Jobs This Credential Unlocks
Employers use these credentials as a hiring filter. Knowing the target level before you test helps you prepare to the right standard.
Retail Sales Associate
Cashier, floor associate, stock
Food Service Worker
Counter service, cafeteria, fast food
Warehouse / Fulfillment Associate
Picking, packing, shipping
Hotel Front Desk Clerk
Check-in, guest services
Customer Service Representative
Call center, help desk, in-store
Inside Sales Rep
Phone and online sales
Bank Teller
Retail banking, member services
Insurance Customer Service
Policy support, claims intake
Leasing Consultant
Apartment and property rentals
Retail Shift Supervisor
Team lead, opening/closing duties
Department Manager
Inventory, scheduling, performance
Assistant Store Manager
Operations, loss prevention, staffing
Merchandise Coordinator
Planogram, visual merchandising
Ready to Get Certified?
All exams are by appointment only. Walk-ins are not accepted. Same-day appointments may be available depending on capacity — call us to check.